Moving home?

We know what it's like when you're moving - from the nerves as you wait to get the keys in your hands, to never having enough boxes. Then there's the list of people you need to notify - amazing how many there are, no matter how often you move.

When it comes to your water bill, our team is waiting here to make life a little easier.

Whether you're a new customer or an existing customer moving home within the North West or going further afield – just fill in our online form or give us a call on 0345 026 7661 and we’ll update your details quickly, so you can get on with everything else you need to do!

If you're already registered for our My Account service you can log in to your account and update your details.

If you're new to the North West and not sure if we're your water supplier, check our map  to see if you're in our supply area.

Landlords & letting agents

Have you got a new tenant or need to tell us about any other tenancy changes? Read about TAP - the free online service that helps you manage things much quicker, online 

See how TAP can help

Are you a student moving house?

It’s easy to let us know you’re moving into new accommodation. One quick call to give us your details, then you can get on with all that studying you’ve been promising to do!

Sort out your water

The one-more-thing-ticked-off-the-list app is HERE

Our new app is the quick, easy way to send a water meter reading and pay your bill - wherever you are.

When you're in the middle of a busy day, it's a great way to help life flow smoothly.

Find out more

Home emergency cover through HomeServe

We know there could be times when you need help with your home. We're working with HomeServe to offer cover to our customers for those times when the boiler breaks down, there's a plumbing emergency or even a pest infestation

Find out more

How to find your stop tap

A stop tap or stop cock controls the supply of water entering your home. It's important that you know where it is and that you can easily turn it off and on. If you ever have a leak in your internal pipework you'll need to shut your water supply off quickly