From April 2017, the English water market will be fully open to competition so all businesses, irrespective of how much water they use, can choose their water and wastewater supplier. This is already in place in Scotland, with a fully open market since 2008.
What water competition means for your business
Competition in the water market will allow businesses to switch their water and wastewater retailer, giving you the freedom to find the best supplier to suit your business needs.
The regulator is bringing in measures to improve transparency and ensure better outcomes for customers through competition. For more information about the water market in England opening up to competion, visit the Open Water website
where you'll find all the information you and your business needs to know.
Wholesaler and retailer services
With competition there will be separation of the wholesale and retail businesses enabling an open playing field for water retailers to operate across England and Wales.
How we’re getting ready for water competition
- Wholesale - The delivery of water, the management of the pipe network and treatment plants and the removal and treatment of wastewater. The wholesaler will also set the tariffs.
- Retail – All customer-facing services such as billing, meter readings, call centre services and water efficiency advice. This is where competition will apply.
We have collaborated with Severn Trent Water to launch a new Joint Venture named Water Plus, which brings together the best of both companies and enables us to provide the value and enhanced service that business customers expect. If you'd like to know more about the Joint Venture you can read our FAQs here
or find out more about Water Plus
How you can get ready
With a go live date of April 2017, you still have time to prepare your business for the changes.
Ensure your businesses data is accurate and up to date (i.e. site area
data, meter data, and charges and tariffs
data). This will enable you to get accurate quotes and have a simple switching process.
Find out more about water competition
To help you make sense of the key terms you might encounter regarding the water market, we have compiled a competition glossary
If you are interested in learning more about competition in the water market, we have collated some of the key documents and research currently available, as well as useful links to external websites.
We’ll be updating these pages regularly to keep you informed of the latest changes in the market, so make sure you check back regularly.
Get in touch
If your looking for information about switching, please visit the new Water Plus website
where you'll find information about how the new company can help companies of all sizes and across sectors.