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Help & Support

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Water & wastewater
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Issues with your water quality

Discoloured Water

If we’ve been working in the area and the pipes are disturbed, your water may be discoloured for a short period. Find out more.

Your water looks White

Sometimes there are lots of tiny air bubbles in the water, making it look white or milky. Here’s a bit more information on this situation.

Your water doesn’t taste or smell right

Read the most common questions and answers about why your water might not smell and taste as it usually does.

Marks and staining around water fittings

Occasionally we get questions about staining and slime – biofilm’s the technical term. This is usually nothing to do with the water we supply but you can find advice and information here.

Lead Pipes

If you think your building has lead pipes for water, we have some advice and information on how to do an assessment and reduce any risk.

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Haweswater House, Lingley Mere Business Park,
Lingley Green Avenue, Great Sankey, 
Warrington, WA5 3LP
Registered in England and Wales       Company number: 65559020       © United Utilities Group PLC 2016