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Help & Support

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Your bill
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Water & wastewater
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How to pay


Pay online

Paying your bill online is the most convenient way to make a payment. Have your account reference number to hand, together with your debit or credit card details to make a payment.
Use our secure server to pay now

Pay by cash

Take your bill or United Utilities Payment Card with you to either:

Pay by cheque

Cheques can be made payable to United Utilities Water Limited by post. Please send it with your payment slip to the address shown on your bill. Do not send cash through the post. Please remember to write your customer account number on the back of the cheque (you can find your account number on the top right of your bill).

Internet banking

Payments can made to:
NatWest Bank PLC
Sort code: 010917
Account number: 58933956
If you pay your bill using your own internet banking service, standing order or BACS, please take the appropriate action to amend your payment instruction as required.

Automated payments line

You can check your balance and pay your bill using our automated card payments service using your debit or credit card?
Please call 0800 912 7257 and have your account number ready

At your bank

You can pay at your own bank or building society. Just take your bill with you. You can pay by cash or with a cheque made payable to United Utilities Water Limited.
Please be aware that some banks and building societies will charge for this service.

By debit or credit card

There are a number of options if you wish to pay by credit or debit card:
  • phone our automated payments line on 0800 912 7252;
  • pay online; remember to have your account reference number to hand when paying by debit or credit card (you can find your account number on the top right of your bill).

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Haweswater House, Lingley Mere Business Park,
Lingley Green Avenue, Great Sankey, 
Warrington, WA5 3LP
Registered in England and Wales       Company number: 65559020       © United Utilities Group PLC 2016