About your bill or account
Need help with your bill or water account? Speak to one of our friendly customer service team, here to help you on:
- 0345 672 2888 (for customers who don't have a water meter)
- 0345 672 2999 (for customers with a water meter)
Paying your bill
- You can quickly and easily check your balance or make a payment on our automated line.
Call 0800 980 6050
- If you're finding your bills hard to manage, there are lots of ways we can help.
Just give us a call on 0800 072 6765
Moving home? Call our team on 0345 026 7661 and we'll sort out changing your details for you over the phone, no problem.
Bereavement: If you have recently lost a loved one and need help with closing or moving their account, you can call our bereavement team on 0345 072 6093.
If you are a business: Following changes to the water market in April 2017, you will need to contact your retailer direct to discuss your water account. You can find these details on your recent water bill or visit Open Water for more information.